Your answers to all things lashes, thanks to Borboleta Beauty! Here at Belle Vie Lash Studio, our goal is to provide a relaxing experience and ensure that each and every client is completely satisfied with their service(s). We also want to provide our clients with a complete understanding of the service they are being provided and the proper aftercare so that they can get the most out of their services. If you have any other questions that have not been answered below, feel free to reach out to us via email, social media, or call us at the studio! XOXO


Can I wear makeup to my lash appointment?

It’s required that your eye area be clean and completely free of makeup. You can wear moisturizer and foundation but no under eye concealer, mascara, etc. Your lash artist will require you to remove any makeup around your eye area before the start of your appointment. Come Prepared with a clean face so your artist has the most time possible to spend on your lashes.


I can’t leave by house without mascara, I really can’t wear any?

Correct! Now, we know that you’re busy and so if you’re coming from work or running errands, please arrive to your appointment early to clean your lashes onsite so when your lash artist is ready to start your lashes, you’re ready to go!


What should I wear to my lash appointment?

Comfortable clothes! You’ll likely be sitting or laying down for between 2-3 hours depending on the length of your appointment.


You’re very first lash appointment will be a full set of lashes (aka a fresh set) and will take around 2.5 to 3 hours to complete. If you have an appointment for a lash fill, this means that you have already had a full set of lash extensions put on. The length of these fill appointments depends on the type of lashes you have and the amount of extensions you have left on your eyes so that our lash artists have the adequate time to fill up your lash line.

How long are eyelash extension appointments?


Nope! Lash artists prefer to work with your natural lashes in their most natural state! Your natural, straight lashes are better for the adhesive to bond and hold the lash extension.

Should I curl my natural lashes before my lash appointment?


Absolutely! If you’re planning to listen to music during your appointment, then you’ll need to provide your own headphones and music listening device. Have a few playlists lined up as you won’t be able to open your eyes during the appointment. We suggest more soothing music; your lash artist won’t want your head bobbing along…

Should I bring my headphones?


Yes, bring your phone but make sure that you silence all text or phone call notifications. It’s just a distraction for you and your lash artist!

Should I bring my phone with me?


Absolutely! Some lash artists prefer when their clients fall asleep. Don’t worry about falling asleep, your lash artist wants you to be as comfortable as possible during your appointment! Lash naps are the best naps! :)

What happens if i fall asleep? Is that ok?


The standard tip range is between 15-20%.

How should I tip my lash artist?


YES! Washing your lashes once per day with a lash-safe cleanser (hint: Borboleta Lash Bath) will not only extend the life of your lashes, but will keep them clean and looking fresh each day! It will also help prevent any irritations and bacteria. Washing your lashes directly before your appointments is so important! It will help not only the health of your natural lashes, but the retention of your extensions! Cleansing your lashes directly before a lash appointment ensures that all makeup, excess oils, and debris have been removed so that the extension can adhere directly to your natural lash!

Should I wash my lashes?


Depending on whether or not your lashes are naturally curled or straight, the effectiveness of the lash lift may vary. For some clients, the perm solution we use to lift the lashes does not take during the first processing. If this occurs during your lift and tint service, we advise that you come back to the studio within the next few days to receive a complimentary second processing that generally resolves the issue.

Is there anything I should know about my lash lift and tint service?


We require a non-refundable deposit for any of our full sets of lash extensions. These are long appointments, so we require a prepaid deposit of 50% of the service to confirm your appointment. You will receive an invoice via email upon booking your full set appointment (these invoices have a tendency to be sent into the junk mailbox for some clients. If you do not receive your invoice within 24 hours of booking we kindly ask that you check your junk mailbox and if you still do not receive the invoice here, feel free to give us a call at the studio.)

Do I need to pay a deposit for my appointment?


Our schedules are extremely busy, so we kindly ask that you provide at least 24 hours notice of cancellation so that another client has the opportunity to book into that time slot. If you are unable to give 24 hours notice, you will be required to pay 50% of the cancelled service before booking another appointment. If you are cancelling a full set appointment that you have already paid the non-refundable deposit for, but plan on re-booking, your deposit may be applied to your new full set appointment.

What is your policy on cancellations?


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